Frequently Asked Questions
Everything you need to know about your Purple Brand experience.
How do I determine the right size for my Purple Brand jeans?
Most of our denim fits true to size with a signature slim-tapered silhouette. We recommend checking the specific size guide on each product page for detailed measurements, as fit may vary slightly between different washes and fabric weights.
What is your domestic and international shipping policy?
We offer standard and expedited shipping options globally. Domestic orders typically process within 1-2 business days. International customers are responsible for duties and taxes, which are calculated at checkout for transparency.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery, provided the items are in original condition with all tags and security ribbons attached. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm and Klarna for qualifying purchases.
How should I care for my distressed denim?
To preserve the unique hand-finished details and distressing, we recommend washing your jeans inside out in cold water and hanging them to air dry. Avoid machine drying to prevent premature wear and shrinkage.
Are your products authentic?
Yes, all products purchased directly from our official website or authorized retailers are 100% authentic. Each pair of Purple Brand denim features our signature hangtag and branded hardware as a mark of quality.